Please contact us for any reason, especially if you have questions!

Shipping Info:

Order Deadline

Orders for items with Fedex Overnight Delivery need to be placed by 10AM EST, Monday through Thursday and it can ship as soon as that day for delivery the following day.

Delivery Date

You select the date that you would like your products delivered. FedEx can deliver your product any day Tuesday through Friday, except on holidays or the day after a holiday.

Saturday Delivery

For an additional $20 we can arrange a Saturday FedEx delivery.

Delivery Address

It is best to have packages sent to a business or to a place where there will definitely be a person to receive the FedEx delivery. Please keep in mind that we are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it.

Delivery methods

All non-perishable items are sent via Fedex Ground EXCEPT our spelt, emmer-farro, and camelina products. Those products are sent via Regular Mail and may take up to 8-10 business days to be delivered.

If you would like overnight delivery for those items, please contact us immediately after placing your order. Perishable products are sent with gel packs and are sent via either FedEx Priority or FedEx Standard, depending on your location and weather conditions.

We only ship in the 50 United States.

Ways to Order

There are 2 ways to place an order to Marx Foods.com. 1) Order through the cart on the site. 2) Contact Us for a Credit Card Release Form and you can place your order by mail or over the phone.

Special Requests

If there is a particular item that you are looking for, but do not see, Contact Us and there is a good chance we will be able to source it for you. We have access to thousands of specialty items.

Return & Refund Policy:

We guarantee that your order will arrive in excellent condition.

We do not take returns. However, in our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition.

If you would like to request a credit or your order to be resent, here's what to do:

1) Take a digital photograph of the product.
2) Put the product into your refrigerator or freezer as you normally would.
3) Contact us immediately at 1-866-588-MARX (6279) or .You must contact us within 24 hours of order receipt to make a claim.

If you place an order and subsequently cancel it, we may at our sole discretion, charge a
10% cancellation/re-stocking fee.

Please keep in mind that we are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it.

FAQ’s

Q: Can I order a smaller quantity than what’s listed on your site?

A: Unfortunately no, not at this time at least. Our traditional customers are restaurants and we cannot break the boxes and we’re able to offer a discount by selling in bulk.

Q: Can I place an order over the phone?

A: No, we’re not able to accept credit card numbers over the phone. But we’d be happy
to talk to you, answer any questions you may have and then help you place your order at www.marxfoods.com

Q: Why are all the products sold in bulk and how does it work out portion-wise?

A: Most products are sold in bulk so we can pass on a discount and saved shipping costs. Plus, we’re a restaurant distributor so this is one of the trade offs. Several of our items are delivered frozen and can either be consumed right away or kept for later meals. Many products are individually wrapped for easy freezing and some are already broken into portion size.

The shipment size and portions will vary from product to product. For example 10 lbs. of Kobe Beef Burgers equals about 20 burgers at $3.78 per burger (before shipping). Five lbs. of ravioli works out to about 15 main course portions equaling $5.52 per serving (before shipping). When put into perspective you can see the savings vs. ordering these items in a restaurant.

Q: Is there a way to save on shipping?

A: Yes. If you’re ordering several items from the same category, give us a call and we’ll do our best to group the items and pass on the savings.

Q: How soon will my order ship?

A: This varies from product to product, but typically orders are shipped the following day and sent overnight. Non-perishable items are sent ground to save on shipping costs. If there is a certain day you’d like your order to arrive, just let us know. Someone must be present to receive and sign for the order.

Q: What kind of special requests are accommodated?

A: If you’re looking for a specialty food item and can’t find it, we do our best to source it for you. We have access to about 5,000 items. Typically we try to turn special requests into regular items on our site. If you have any ideas for products we can add, we’d love to hear them! Please contact Katy at .

Q: Where do the products originate?

A: From every corner of the U.S. and many parts of the world. For example our veal comes from Quebec and New Zealand, Palm leaf dinnerware from South India, and Artisanal ravioli from Connecticut.

Q: How can I submit a recipe to MarxFoods.com?

A: If you have an original recipe, using a product from MarxFoods.com and don’t mind if it’s reprinted or distributed, please include your name, city and state and submit it via e-mail to us at .

Q: Is there someone I can speak to in person if I have more questions?

A: Yes! Our general manager, Katy would be happy to chat with you and answer any questions. Feel free to e-mail her at or call (866) 588-MARX.