Please contact us for any reason, especially if you have questions! Regular Hours:   Monday – Thursday 7 AM – 4 PM PST Friday 7 AM - 3 PM PST Phone:   1-866-588-MARX (6279) Email:   CEO Email:   Mail:   Marx Foods.com 111 W. John St., #144 Seattle, WA 98119 Deliveries:   Marx Foods.com 144 Western Ave. W. Seattle, WA 98119 Fax:   866-294-9222   Shipping Info: Delivery Date You select the date that you would like your products delivered at checkout. Fedex can deliver your product any day Tuesday through Saturday, except on holidays or the day after a holiday. Non-perishable items are shipped via UPS or FedEx Ground and take 2-7 business days. Call us if you would like your ground shipment expedited. Order Deadline Orders for items with Fedex Overnight Delivery need to be placed by 10AM EST, Monday through Friday in order to be received the following day. Orders placed after 10AM will ship as early as the next business day or on the date you choose. Delivery Address It is best to have packages sent to a business or to a place where there will definitely be a person available to receive the delivery. Please keep in mind that we are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it. In the event you need to change the shipping address on an order after it has shipped, contact us immediately. We may be able to redirect it in transit. If it is possible to redirect, we may, at our discretion, charge an additional $10 for this service in order to cover redirect fees incurred with the shipping company. Delivery Methods All perishable products (such as meat or seafood) are sent with gel packs via either Fedex Priority or Fedex Standard overnight. Almost all non-perishable items (such as dried mushrooms or dried peppers) are sent via FedEx Ground or UPS Ground, which takes 2-7 business days for delivery. The shipping method for each item is noted on each item page. Items that ship via Ground can be upgraded to overnight shipping (for a fee) by contacting us immediately after placing your order. Saturday Delivery For an additional $20 charge we can arrange a Saturday Fedex delivery for perishable items if Saturday delivery service is available in your area. Shipments Outside The Continental US & Surcharges We only ship within the United States, the US Virgin Islands and Puerto Rico. Limitations and surcharges apply to shipments outside the continental United States: Hawaii & Alaska: $20 surcharge (this may be waived at our discretion depending on the size of your order). Puerto Rico & the US Virgin Islands: Call for a shipping quote. Canada: We do not ship to Canada at this time. Ways to Order There are 2 ways to place an order to Marx Foods.com: 1) Order online through the secure shopping cart on the site (fastest). 2) Contact Us for our Terms of Sale form, fill it out, and place your order by mail or over the phone. Special Requests We have access to thousands of specialty items not featured on this web store. If there is a particular item you are looking for, but do not see, please Contact Us and we will create a special order for you. Smaller quantities of items already offered on the Marx Foods store are not available. Return & Refund Policy: We guarantee that your order will arrive in excellent condition. We do not take returns. However, at our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition. If you would like to request a credit or your order to be resent, here's what to do: 1) Take a digital photograph of the product. 2) Put the product into your refrigerator or freezer as you normally would. 3) Contact us immediately at 1-866-588-MARX (6279) or .You must contact us within 24 hours of order receipt to make a claim. If you place an order and subsequently cancel it, we may at our sole discretion, charge a 10% cancellation/re-stocking fee. Please keep in mind that we are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it. FAQs