Customer Service

	Please contact us for any reason, especially if you have questions! Phone:   1-866-588-MARX (6279) Email:   info@marxfoods.com CEO Email:   justin@marxfoods.com Mail:   Marx Foods.com PO Box 540 Atlantic Highlands, NJ 07716 Fax:   206-381-0262 Regular Hours:   Monday – Friday 7 AM – 4 PM PST   Shipping Info: Delivery Date You select the date that you would like your products delivered at checkout. Fedex can deliver your product any day Tuesday through Saturday, except on holidays or the day after a holiday. Non-perishable items are shipped via UPS Ground and take 2-7 business days. Call us if you would like your ground shipment expedited. Order Deadline Orders for items with Fedex Overnight Delivery need to be placed by 10AM EST, Monday through Friday in order to be received the following day. Orders placed after 10AM will ship as early as the next business day or on the date you choose. Delivery Address It is best to have packages sent to a business or to a place where there will definitely be a person available to receive the delivery. Please keep in mind that we are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it. In the event you need to change the shipping address on an order after it has shipped, contact us immediately. We may be able to redirect it in transit. If it is possible to redirect, we may, at our discretion, charge an additional $10 for this service in order to cover redirect fees incurred with the shipping company. Delivery Methods All perishable products (such as meat or seafood) are sent with gel packs via either Fedex Priority or Fedex Standard overnight. Almost all non-perishable items (such as dried mushrooms or dried peppers) are sent via FedEx Ground or UPS Ground, which takes 2-7 business days for delivery. A few items are shipped via regular mail. The shipping method for each item is noted on each item page. Items that ship via Ground can be upgraded to overnight shipping (for a fee) by contacting us immediately after placing your order. We can switch items normally shipped via Ground to U.S. Postal Service (for PO Box delivery), though there is a $10 surcharge for USPS service. Saturday Delivery For an additional $20 charge we can arrange a Saturday Fedex delivery for perishable items if Saturday delivery service is available in your area. Shipments Outside The Continental US & Surcharges We only ship within the United States, Canada, and Puerto Rico. Limitations and surcharges apply to shipments outside the continental United States: Hawaii & Alaska: $20 surcharge (this may be waived at our discretion depending on the size of your order). Canada: Minimum $35 surcharge. Only non-perishable items allowed, shipped via Fedex Ground or UPS Ground. Puerto Rico: Minimum $40 surcharge. Ways to Order There are 2 ways to place an order to Marx Foods.com. 1) 1) Order online through the secure shopping cart on the site (fastest). 2) Contact Us for a Credit Card Release Form, fill it out, and place your order by mail or over the phone. Special Requests We have access to thousands of specialty items not featured on this web store. If there is a particular item you are looking for, but do not see, please Contact Us and we will create a special order for you. Smaller quantities of items already offered on the Marx Foods store are not available. Return & Refund Policy: We guarantee that your order will arrive in excellent condition. We do not take returns. However, in our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition. If you would like to request a credit or your order to be resent, here's what to do: 1) Take a digital photograph of the product. 2) Put the product into your refrigerator or freezer as you normally would. 3) Contact us immediately at 1-866-588-MARX (6279) or .You must contact us within 24 hours of order receipt to make a claim. If you place an order and subsequently cancel it, we may at our sole discretion, charge a 10% cancellation/re-stocking fee. Please keep in mind that we are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it. FAQ’s Q: Can I order a smaller quantity than what’s listed on your site? A: Unfortunately no, not at this time at least. Our traditional customers are restaurants and we cannot break the boxes and we’re able to offer a discount by selling in bulk. Q: Can I place an order over the phone? A: Yes, although it is much faster to order through the website. Contact us to request a credit card authorization form, which we’ll need to be filled out and sent back to us before we can take your phone order. Q: Why are all the products sold in bulk and how does it work out portion-wise? A: For more than a decade we have been selling only to fine restaurants and just recently began selling to home chefs through this webstore. You can shop like the pros, but that means buying in bulk. Buy in bulk to get the finest foods and save money. Our products are of a level of quality traditionally only widely available to restaurants. As such, they are usually packaged in cases for restaurant use. Several of our items are delivered frozen and can either be consumed right away or kept for later meals. Many products are individually wrapped for easy freezing and some are already broken into portions. Comparing the per-portion cost of preparing these products at home vs. ordering the same ultra-high quality items in a restaurant will make clear the substantial savings to be had by ordering them in bulk. The number of portions in each order will vary from product to product. For example 10 lbs. of 1/2lb Kobe Beef Burgers equals about 20 burgers. Five lbs. of ravioli works out to about 15 main course portions. Chefs regularly portion out 6oz of fish per person, so a 10lb case of black cod fillets contains about 26 entrée portions. Q: Is there a way to save on shipping? A: Yes. If you’re ordering several items from the same category, give us a call and we’ll do our best to group the items and pass on the savings. Q: How soon will my order ship? A: This varies from product to product, but typically orders are shipped the following day and sent overnight. Non-perishable items are sent ground to save on shipping costs. If there is a certain day you’d like your order to arrive, just let us know. Someone must be present to receive and sign for the order. Q: Can I come in to pick up my order? A: Unfortunately, no. We ship product direct from the source to you in order to ensure the absolute best quality and competitive pricing. We don’t have a traditional retail store. Q: What kind of special requests are accommodated? A: If you’re looking for a specialty food item and can’t find it, we do our best to source it for you. We have access to well over 5,000 items. Typically we try to turn special requests into regular items on our site. If you have any ideas for products we can add, we’d love to hear them! Please contact Katy at . Q: Where do the products originate? A: From every corner of the U.S. and many parts of the world. For example, our Palm Leaf Dinnerware comes from India, our Kangaroo Meat is from Australia, Wild Mushrooms are foraged in the Pacific Northwest US and Nuovo Artisanal Ravioli comes from Connecticut. Q: How can I submit a recipe to MarxFoods.com? A: If you have an original recipe, using a product from MarxFoods.com and don’t mind if it’s reprinted or distributed, please include your name, city and state and submit it via e-mail to us at . Q: Is there someone I can speak to if I have more questions? A: Yes! Our general manager, Katy would be happy to chat with you and answer any questions. Feel free to e-mail her at or call (866) 588-MARX.